Improving Your IVR Messaging
If you want to know how your IVR Messaging can get much bette then \”Ask the caller\”.Do what marketing experts do, test your messaging, more specifically, split test your message to ensure that your message gets users to do what you want them to do.Whether you are using IVR for a survey, lead generation, or providing a client with information on their account, make sure that, the message gets the caller to do what you want them to do. Is your objective to have your customer use your self-service IVR to check their balance? Or talk to an agent? (Needless to say that if the caller opts for the agent, it will cost you 5 times more than if they interact with an IVR).Do you want callers to say yes, to be contacted regarding an auto loan?Do you want more of your customers to participate in your customer satisfaction survey? ... Read More
Choosing The IVR Service Model That Is Best For Your Business
You will probably agree that the best model for any business, regardless of size, industry, budget, or application, is the model that will get the closest to guaranteeing a successful execution. Let\’s face it most IT projects, seldom are on time, and exceed budget. However it doesn\’t need to be that way. ... Read More
IVR: A Savior In A Time Of Economic Uncertainty
In a time of economic uncertainty, when managers are being asked to do more with less, and when cost cutting has become the norm, the ability for IVR (Interactive Voice Response) to assist in accomplishing these objectives has never been more obvious. ... Read More
